Discussion on VOC (voice of customer)


Please ask questions in right tone.

Some times end user will not able to understand his need then you need to empathize.

Some times user will not tell everything so you need to observe.

Methods of voice of customer.


open ended – gives discription

Close ended- yes or no

Don’t blame , don’t be excited and don’t try to educate customer

Try to Learn from customer.

Status of project


Fire tube-  Need to take voice of customer with Shubham and finalize the solution.

Towel dispenser- solving issue related to RPM

Farmer jacket- take voice of customer.


Dryer- mounting of hood on dome and installation of exhaust.

Working table(Shubham + Chetan)


Biodrum -completion 1st prototype


Making of rack design, folloup of thermometer order